Your success is my reason for working. If you think my skills can help you, reach out.
User Experience Analyst - Accenture, January 2011 - Present
Designing interfaces for clients across multiple industries. Presenting designs to stakeholders, generating enthusiasm, and winning buy-in.
Principal Usability Engineer - Beaton Interface Consulting, January 2010 - December 2010
Offered usability evaluation services, with an emphasis on application programming interface (API) usability.
Usability Scientist - Nokia, October 2008 - December 2009
Designed and implemented user tests and exploratory research studies for mobile service interface design with an emphasis on instant messaging, social networking, and emerging markets such as India. Coordinated and supervised one month of testing and interviews in rural and urban India.
Research Associate at Carnegie Mellon University, November 2007 - October 2008
Evaluated interface design improvements to SAP Enterprise Service-Oriented Architecture (ESOA) web service application programming interfaces (APIs).
User Experience Designer at SimTime (short-lived startup company), March 2008 - May 2008
Redesigned user experience for second iteration of simulation to train managers of software projects.
Project Manager - NASA-CMU Graduate Capstone Project, January 2007 - August 2007
Chosen by teammates as Project Manager. Managed readiness testing timeline, and arranged time with users. Five-person team designed and tested functional handheld prototypes for problem reporting by NASA spacecraft technicians. Gathered requirements at Cape Canaveral and tested at NASA Ames Research Center.
MS, Human-Computer Interaction at Carnegie Mellon University, August 2007
BA, Cultural Anthropology at University of Maryland, Baltimore County, May 2004
Certified Scrum Master (ScrumAlliance.org), trained in Agile software development
User Research Skills: Contextual Inquiry, Ethnography, Usability Testing, Heuristic Evaluation, Cognitive Walkthrough, KLM-GOMS, API Usability Methods